Aptidões da inteligência emocional utilizadas por colaboradores e líderes de equipes Wizard nas unidades Sousa e Cajazeiras-PB.

Abstract

This study discusses the skills of emotional intelligence used by collaborators and leaders of Wizard teams inserted in the cities of Sousa and Cajazeiras-PB, with the main objective of classifying Wizard teams according to emotional intelligence competencies. For this, the concept of emotional intelligence spread by Daniel Goleman was used, which presents the reasons why more and more emotions are taking on more space in the corporate world and how individuals, inserted in the labor market, deal with their emotions. This is an exploratory and descriptive research, since it uses field research to collect data. When conducting the field research, questionnaires, developed by Carter (2009) to evaluate emotional intelligence competencies, were applied to employees and leaders of two Wizard units. In comparison to the two Wizard units, it was possible to notice a perception of the leadership factor of 96.2% of its management evaluated by its employees, indicating good use of this competence of emotional intelligence and the application of other skills in everyday activities, above average, which favors their professional performance.