Gestão de carreira nas agências bancárias de Pombal - PB

Abstract

The theme career has evolved, receiving due importance through academic investigations involving different approaches and contributions, such as planning, management, models, classifications and career anchors. In this sense, this research had as purpose objective to know the process of career management in banking branches of Pombal-PB in the perception of its collaborators. In order to respond to the proposed objective, a theoretical survey was carried out on the evolution of career management and its main concepts, the new ways of approach, current career models and the main guidance techniques regarding career choice. The banking career was chosen because it is the most formal in the field, because there are few studies about it and because it is one of the more traditional forms of career. As for the methodological procedures, the research is of an applied nature with a predominantly qualitative approach, since it works with subjective aspects of the subjects studied. Being descriptive and exploratory, it was carried out at the bank's own workplace, through semi-structured interviews and had its data processed through content analysis. As a result, it was possible to understand the main aspects of the bank career management process, among them: the career policy used by banks, the incentives that these institutions offer the qualification of their employees, the way internal assessment processes are carried out, the degree of satisfaction of the employees with the work and the profession, and the personal interest of the banker with his own career. The conclusion revealed that, those internal evaluation processes are been used as motivators to this development of skills on this career, that despite the challenges, the bank officer is dedicated to his career but does not do his due attendance.