Evidências empíricas acerca da satisfação discente da estrutura física: o caso da unidade acadêmica de Física/CCT/UFCG.

Abstract

This study aims to detect the student satisfaction in relation to the physical structure of the Academic Department of Physics, Center for Science and Technology, Federal University of Campina Grande, through a sample of 53 students who answered a questionnaire consisting of 18 questions. The data were analyzed and identified the dimensions of quality that exceed customer expectations / student and the services that are flawed, and that could be improved. Based on the analysis of the results, we find that the method adopted was able to determine which variables were seen by students as crucial in the perception of quality of services provided by staff of the AU's Physics UFCG. The results show that confidence among others, image, punctuality, speed, physical facilities, promptness in attendance are sought by students and factors that must be taken into account by the management unit in order to improve care.