Liderança e desempenho de equipes na empresa Brasileira de Correios e Telegráfos.

Abstract

In the era of globalization and strong competition, both private and public organizations have come to require even more efficient management systems and competent leadership to extract the best from their work teams. In this scenario, organizations begin to understand that leadership plays an important role in corporate strategies, change actions, and the performance of effective teams. Faced with the importance of the leader in team management, this work had as objective to evaluate the performance of the leaders in the performance of teams of the Post Offices in Sousa and Cajazeiras / PB, in the perception of the leaders. For this, it became necessary to characterize and identify the predominant style of leadership in the managers from the model of Bass and Avolio (1997), that establishes three styles of leadership: Transformational, Transactional and Laissez-Faire, and to verify which of these styles The highest performance indices of the teams. As for the methodology adopted for the research, it is characterized as an exploratory and descriptive case study, of a quantitative nature. Leadership style data were collected through the Bass and Avolio (1997) questionnaire called Multifactor Leadership Questionarie (MLQ). In order to collect performance data, secondary data from reports on teams' pacing instruments and results in the ECT were used to measure the performance of the teams. The results of the research indicated that in relation to leadership, the transactional style is the preponderant between the managers of both agencies, with a greater influence of the administration factor by exception. Regarding the performance of agency teams, they performed very satisfactorily in the Commercial Performance Indicator and IOP (Operational Valuation Index), mainly in the IOP. The results of the research allowed to confirm the relationship between leadership style and team performance, with emphasis on the transactional leadership that showed to be positively related to the performance of teams from the cities of Sousa and Cajazeiras / PB.