Teletrabalho na pandemia: análise das forças propulsoras, restritivas e contribuições reconhecidas em uma IES.

Abstract

The world was committed into social isolation due to the pandemic derived from COVID-19. The higher education institutions adopted telework as course of action to face the public calamity condition and emergency in public health. Thus, this work has as main objective the

analysis of telework implementation during the COVID-19 pandemic for the administrative- technicians from a higher education institution. The methodology uses a quali-quantitative

approach, with data collect carried out through an online survey answered by technical administrative employees that are working on telework during the pandemic. Additionally, an interview was done with the responsible for the human resources department at UFCG. The interview sought to understand the organization point-of-view of the telework experience during the pandemic. As main results, it was identified: the main support points and restrictions of telework in the institution; the factors that can influence the elongation of telework; the interference aspects; the advantages and the perception view from employees and from the human resources responsible about the use of telework during the pandemic. In conclusion, the telework can be an advantageous option to reduce office costs and improve innovation for the Brazilian government.