Estudo da teoria das filas para determinação de parâmetros essenciais a serem extraídos a partir do monitoramento de uma fila.

Abstract

The queues end up forming in different situations and cause discomfort both for those who manage the service and for those who consume it. Motivated by the discomfort that queues generate and imagining that, just as in routers or computer systems, service queues (banks, bakeries or supermarkets), that is, queues of people can also be monitored automatically, this work intends to respond as the allows you to analyze queues. The area that studies queuing systems is queuing theory. Mathematically modeling a queue is a non-trivial task and depends on obtaining certain parameters. For this, systematic research was carried out using the literature of the area. We find that the main parameters to be monitored are: times between arrivals, length of service, number of servers and customer service order.