Globo Comunicações e Participações S.A.

Abstract

This report describes the integrated internship of 1225-hour workload carried out by student Kaio Ramalho Freire at Globo Comunicações e Participações S.A. in São Paulo-SP, under the supervision of engineer Ricardo Resende and under the guidance of professor André Germano. In which the main activities developed, difficulties encountered and the importance of the knowledge acquired during graduation for the internship are described. The main activities carried out were participation in training aimed at assisting the trainee in understanding tools previously not used yet by him, helping the support team with regard to spreadsheets, graphs and tables, participating in team meetings in order to try to understand the main team activities and what the intern’s help could be offered, participation in the resolution of incidents reported by other teams and monitoring of the team’s incident portal.