Um estudo sobre a avaliação de desempenho em uma concessionária de motos da cidade de Campina Grande - PB.

Abstract

Development and companies’ complexity by the globalization process, companies face constant changes in disorderly economic environment. By prevailing tools such as human’s performance assessment, in which the company identify all the aspects to improve and reach success in today's competitive marketplace. This research purposes to evaluate employees’ perception related to the adoption of a performance evaluation procedure of a motorcycle dealership located in Campina GrandePB. It was identified company’s assessment performance practices well as analyzed employee’s degree of satisfaction in relation to assessment performance criteria to measure it. This is an descriptive and case study research, as an instrument of data collection it was applied a questionnaire to the concessionaire’s employees, in order to analyze the performance, professional development, customer satisfaction, the assessment performance practice, training and development, communication, workers’ life quality, freedom of speech and performance assessment criteria. Results demonstrated that the searched company presented good level in the assessing process performance and adequate results in all items listed in the questionnaire. Highlighting customer’s satisfaction as company’s focus.