Avaliação do acesso e qualidade do atendimento odontológico na atenção básica sob perspectiva dos usuários.

Abstract

The object of the research was to assess the access and quality of dental care in primary care in the city of Patos-PB. An interview was conducted with users of dental services of the Basic Family Health Units (UBS) in the city. To collect the information, an instrument formulated from the aggregation of previously validated questionnaires was used: QASSaB, demographic data and data on self-perception of oral health and demand for oral health services. Data were analyzed using the SPSS statistical program and the chi-square test (95% CI) assessed the association between variables. 211 users were interviewed, 61.6% were female and the majority (27%) were between 31-40 years old. 65.4% declared a monthly family income of 1-3 minimum wages, 60.7% never had a toothache and 70.1% considered their oral health to be good. 38.9% considered it “easy” to get a place for dental treatment at the UBS, 32.2% rated the waiting time as short and 71.1% had their health problems resolved. 47.4% reported being “satisfied” with the dental treatment and 53.1% rated the physical structure of the UBSs as “comfortable”. Most reported that they rarely receive guidance on oral health (60.7%) and the most sought after procedures were extractions (28.8%) and restorations (32.2%). The location of the UBS showed a significant relationship with the quality of services (p=0.0015). Users of UBSs in Patos-PB are relatively satisfied with the dental care provided in primary care, and their complaints in general are promptly attended to by professionals.