Exame citopatológico alterado e a comunicação de más notícias pelo enfermeiro na Atenção Primária à Saúde.

Abstract

Objective: To investigate the forms of communication between nurses and users of the Primary health care for notification of bad news before the exam cytopathological. Method: This is a descriptive research, with a qualitative approach, carried out within the scope of Primary Health Care, with 08 nurses from the Family Health in the municipality of Cuité in the State of Paraíba. The sample was delimited using the data saturation technique. For data collection, we performed semi-structured interview. In the analysis, the technique of Analysis of Content, in thematic mode. Results: Three thematic categories were formed, Feelings that communicate - the moment of breaking bad news and the posture of the nurse in the face of the users' emotions; Insecurity and fear as a reflection of the nurses' despair to communicate bad news in the face of cervical cancer; The primary health care nurse and the technical and strategic capacity to communication of bad news regarding cervical cancer. Conclusions: From from the research data it is possible to perceive the difficulty of communicating bad news of nursing professionals in primary health care, especially related to lack of security, nervousness and impotence related to unpreparedness professional. It is evident the need for educational actions and even greater preparation during the academic training of nursing professionals for the communication of bad news in all health services, especially in the basic.