Os entraves na qualidade do atendimento ao paciente surdo na perspectiva dos profissionais da atenção básica.

Abstract

Deafness is characterized by loss of normal perception of sounds, affecting not only the individual's hearing functionality, but can also interfere with your social relationships due to greater difficulty in communication. This study aims to identify the difficulties faced by health professionals in Primary Care at Patos-PB during the care of deaf patients and which strategies are most used by these professionals to establish adequate communication during care for this user. The data collection was performed during visits to the Basic Health Units, using an individual and self-completed questionnaire. The research participants were doctors, dentists and nurses working in Primary Health Care in the city. A total of 90 professionals answered the questionnaire, being 26.7% (n = 24) doctors, 35.6% (n = 32) nurses and 37.8% (n = 34) dentists; 54.4% (n = 49) of the professionals have treated deaf patients, of these, 71.4% (n = 35) said they found it difficult to carry out the consultation and 61.2% (n = 30) reported not feeling prepared for activity. The main obstacle faced in performing the service was the difficulty in communicating with the deaf and, as a solution, the help of some family member of the user was the most cited. When assessing the relationship between the different profiles with sign language experience and attendance, no statistically significant relationship was observed in any of the variables analyzed (Chi-square / * Significant at the 5.0% level.). It is concluded that the number of health professionals who do not have some abilities with the Brazilian language of signs in Patos-PB is high which demonstrates to be unsafe in the care of deaf patients. The failure in the professional-patient communication process constitutes the main obstacle in deaf user care, thus, the strategy most used by the professionals participating in the research was the help of some family member of the user to mediate communication.