Avaliação da qualidade do atendimento da Clínica-escola de Odontologia da UFCG na visão do usuário.

Abstract

Evaluation of the quality of care at the UFCG Dental School Clinic from the user's point of view. To evaluate the quality of health services is a practice that is becoming increasingly common among the institutions that provide such services, and the views of users proved to be of great importance in this value judgment. This study investigated the profile of users of clinical school of Dentistry, UFCG and your opinion about the service. To collect data, we used an instrument obtained by the aggregation of validated forms (QASSaB, demographics, self-perception of oral health and demands on health services), and analyzed descriptively using SPSS software version 20.0. The sample consisted of users attended in the months from June to August 2016, 18 years and with at least two previous treatments, totaling 100 patients. All dimensions of care were assessed positively by users. They concluded that the clinical-school users are satisfied with the quality of services provided, as 99.0% were classified as very/fully satisfied.