Percepção dos usuários da Ouvidoria do Município de Sumé - PB.

Abstract

The Ombudsman is an instrument of the State that guarantees the relationship between the population and the public power, and its importance for the Public Administration is enormous for guaranteeing the strengthening of democracy and also greater social participation. In this context, this article carried out a study focused on the Public Ombudsman in the municipality of Sumé-PB, with the general objective of analyzing the functions that this Ombudsman performs based on the perspective of users in the municipality of Sumé, in Paraíba, observing the demands of the population during in the year 2022. As for the specific objectives, there are: to demonstrate what were the activities carried out in the Sumé Ombudsman - PB during in the post-pandemic period, based on the demands of the population; investigate the opinion of the population regarding the services provided by the ombudsman in Sumé; and, finally, propose improvements to the Public Ombudsman in the municipality of Sumé-PB to carry out its activities more efficiently. In terms of methodological aspects, the research had descriptive and exploratory purposes, as for the means, bibliographical, documentary and field research was adopted. The results showed that the Municipal Ombudsman of Sumé needs improvements in its service to the demands of the population, and in addition it needs a greater expansion of the dissemination of its work in the city, generating general well-being for society.