Caracterização do processo em uma empresa do ramo de vestuário, um estudo de caso.

Abstract

In seeking to meet the requirements of the consumer market, it is necessary to monitor organizational performance towards best practices for competitive success, knowing your system as a whole and its subsystems involved. Thus, we sought to investigate and propose an improvement in the productive system of the clothing store, located in the Paraíba cariri. The result of this work was the characterization of the system as possible from the analysis "in situ" of the operation and characteristics of the system and conducting interviews with customers and employees. The study took a descriptive and qualitative, as well as direct observation. According to proceeded, had become a knowledge of the importance of customer satisfaction as well as their requirements and limitations.