Proposta de aplicação de indicadores no setor logístico: estudo de caso no estaleiro em Pernambuco.

Abstract

The logistics sector has taken in recent years, great importance as one of the areas that provide support for good performance for shipbuilding. The objective of the study is to propose logistics indicators for a company located in Pernambuco yard. The method used was the case study and the empirical data were collected through semi-structured interviews with five managers of the company that has more than seven years of industry experience, developing an integrated set of concepts and their interactions to obtain the results . With the data collected were three critical points identified in the company's processes, namely: expense management spent with the national transport hiring, monitoring productivity and the level of service provided by the carriers. From them they were drawn up a set of internal and external logistics indicators, seeking to ensure process efficiency, management control and identification of bottlenecks.