Implantação do e-SUS AB: a percepção dos profissionais de Unidades Básicas de Saúde.

Abstract

The e-SUS AB seeks to implement technologies that meet the needs of management of basic care, to streamline the work process of health and management teams. Thus, the research aimed to evaluate the process of

implementation of e-SUS AB in Basic Health Units of the city of Campina Grande- Paraíba, taking into account questions associated with the perception of health

professionals regarding this new reality. This is an observational, cross-sectional, qualitative study that involved 38 semi-structured interviews. The transcripts were analyzed according to Laurence Bardin's Content Analysis technique. The results were organized into thematic categories, which focused on the views of professionals about the e-SUS AB, the implication of potentialities and weaknesses in the work process and the critical evaluation of the infrastructure offered for full use of the system. It is worth mentioning, among the speeches, the recognition of the e-SUS AB as a new instrument for data collection, which can be destined for the integration between the different levels of health care and for the reformulation of regional and national policies. The qualities were restricted to the discontinuation of the use of physical records, ease of access to data and the adequate technological infrastructure offered; while the major concerns involved the scarcity of training, individual resistance to the computerization process, the instabilities and failures of the system, security in storage and confidentiality of data, and the potential harm to the professional-patient relationship.