Consumidor e ambiente online: entre o direito de arrependimento e a segurança de dados.

Abstract

This monograph aims to examine the analysis of the Consumer Protection Code in the face of the spread of e-commerce, addressing the Consumer Protection Code, given its relevance to the topic, as well as the Civil Rights Framework for the Internet and the General Protection Law of Personal Data, both dealing with the environment in which e-commerce is actually carried out. The methodology used is bibliographical compilation of both academic articles relevant to the topic as well as the constitutions referred to in the work itself. Several researches were carried out to aggregate such information, in addition to reading several legal authors who comment on consumer rights. Divided into three chapters in order to facilitate reading and understanding of the topic discussed, first examining the two components of the discussion, consumer law and then the Internet, finishing with the analysis of their interactions. Initially, it explains the Consumer Code, with its respective origins and its characteristics of legal protection for current consumers, as well as a definition of the basic principles of ideal consumer relations, dealing with basic consumer rights, also covering trade online itself, since its origin both abroad and more specifically in Brazil, finally starting from commercial relations within the internet, rights in e-commerce, legal security in internet purchases, focusing on the right to repentance and unique situations of e-commerce, concluding that the biggest detractors of using the online market in preference to the physical one is not the lack of legal support, but rather the fear of adapting to unknown technologies.