Gestão do conhecimento no serviço público: uma proposta de aplicação do POP no Setor de Almoxarifado do CDSA.

Abstract

Nowadays,knowledge has come to be seen a sastrategic tool, being recognized as a mechanism for increasing productivity, innovation and improving organizational results. Therefore, organizations, both public and private, have given greater attention to Knowledge Management (KM), which has come to play a fundamental role in the management of their intellectual capital. Within this context, it can be said that the greatest capital of Brazilian public organizations is the knowledge of their employees. However, due to the high degree of turnover of people in different sectors, this knowledge ends up being lost. One way to preserve this memory is to use appropriate administrative tools for this purpose, such as a procedures manual that can provide guidance on the routines and procedures of the most performed services in the sector. Therefore, the objective of this research is to propose a Standard Operating Procedure (SOP) in the CDSA / UFCG warehouse sector. To this end,as methods and procedures, an analysis was carried out with a descriptive approach, through documentary, bibliographical data collection and participatory research. As for the object of study, a case study was carried out. The theoretical contribution covered knowledge management, organization of routines and procedures, materials management and quality in public services. For each of the functions, steps were described, with the help of screenshots explaining the command routines related to the flowcharts of the management systems used by the institution's warehouse. As a result, it was found that it is necessary to establish knowledge management that provides standardization of processes, since some procedures are complex and coding systems (input and output of materials) are obsolete and generate repetitive activities.Thus, the implementation of a manual will provide a more predictable work routine, as well as bringing greater independence and security to the server in carrying out their tasks, generating a transfer of organizational knowledge.