A Gestão de pessoas na distribuição de cosméticos: um estudo de caso no Município de Sousa-PB.

Abstract

People management is essential for the success of modern organizations, in the face of the market which is increasingly fierce, demanding and in constant development. In view of the above, the The general objective of this research is to evaluate how people management processes are carried out in a Cosmetics Distributor in the city of Sousa-PB. Regarding procedures methodological research was carried out through exploratory and descriptive research with a qualitative, then a semi-structured interview was carried out with the company manager. You results showed that there are flaws, firstly the company does not have the management sector of formalized people, the lack of training leaves a gap in the quality of services, the there is a lack of selection and recruitment of people for the company, which is done informally. As a conclusion, it was identified that the cosmetics distributor needs the Management sector of specific people and develop practices to improve people management processes people and consequently improving the quality of services.