Percepção dos servidores sobre a importância da implantação da Ouvidoria Pública Municipal de Monteiro - Paraíba.

Abstract

Public ombudsmen are public spaces that become a link between citizen and public power, being an important instrument for the strengthening of participatory democracy in the country. The general objective of the study is to analyze the public ombudsman model that exists in the municipality of Monteiro, in Paraíba, observing the social demands in 2018. Already the specific objectives are: to present the activities developed in the public ombudsman's office of Monteiro-PB, to identify which means of communication, the public ombudsman's office of Monteiro-PB has access to the population in general, to present results obtained by MonteiroPB's public ombudsman's office in 2018, and to suggest changes in the improvement of Monteiro-Paraíba public ombudsman services. Methodologically, this study is classified as descriptive, exploratory, of a qualitative nature and through bibliographical references with a case study done at the public ombudsman's office of the municipality of Monteiro, Paraíba. The main results of the research werethat the municipal ombudsman of the study needs to undergo processes of professionalization and adequacy to solve social demands, in addition to seeking partnerships and new working methods.