Gestão da qualidade: uma revisão dos conceitos, aspectos subjetivos e enfoques.

Abstract

The Quality Management is a management technology non-separable from modern companies’ priorities. It became a concern of pro-active companies which aim to comprehend the relationship between quantity and the value provided by quality, its purpose is the continuous improvement of offered products and services. Quality is no more a differential but essential to products and services, in view of the increasing requirement from costumers that worry about its cost-benefit. The QM intends to make the costumers realize the value of goods or services greater than its price. The objective of this work is to present the quality in different ways, through its conceptualization, evolution, subjective aspects, current approaches, used tools and prizes. The text is divided in: Introduction, identifying the value of quality in reach of organizational objectives; Theoretical Backgrounds, where you can find the bibliographical research with all the base of thoughts from several authors who wrote about the subject and their positions about the established questions; Methodology, it presents the segment which this work belongs through the description of its nature, objectives and technical procedures; and Final Considerations, which shows the QM importance to companies that wants to make internal and external improvements.