Qualidade de vida no trabalho: um estudo de caso em indústria moveleira de Campina Grande - PB.

Abstract

Nowadays, the most important resource is knowledge rather than financial capital, and that is where work life quality has its role. It can be used as a means to obtain competitive advantage, by attracting and maintaining talented people. This study is the result of research done at industry of pieces of furniture, with the objective of analyzing the indicators of work life quality as seen by employees in the administrative sector. In order to consolidate this study, we decided to use Richard Walton’s theoretical model which is composed of eight criteria, each one with its respective indicators. As to the methodology, we opted for a kind of research which is exploratory and descriptive. The data collection was done through direct observation, an interview with a Human Resources analyst and a questionnaire containing 35 questions directed to the employees in order to measure their degree of satisfaction regarding the criteria and WLQ. The data revealed that although the employees are dissatisfied with the salaries, benefits, and promotion prospects, they say that they enjoy their work and feel happy with what they do. They affirm that they have respect for, and feel proud of, the company where they work. It was also observed that the interpersonal relationship is very good, the labor rights are respected, and that there is balance between their professional and personal lives. With all this, we conclude that even if the company does not measure up to some indicators, the employees feel content with their work.