Padronização e controle: um estudo de caso nos Correios de Campina Grande.

Abstract

The standardization is part of our common everyday for thousands of years, though not always been carried out consciously. At the same time, the control is presented as crucial factor of fundamental importance for organizations. The present work is a study to assess the influence of standardization through the Productivity Control System (SAP) in the context of Posts and performance of postmen in CDD (Domiciliary Distribution Center) Campina Grande. This research it is a case study presents qualitative and quantitative approach and is characterized as exploratory and descriptive. It was observed by positioning the managers that SAP has brought improvements to the CDD because they will be a better quantification of the results of the individual production of each postman, better monitoring and the work team came to play its most concentrated form of activities. Postmen mostly positioned themselves averse SAP and have demonstrated little willingness to assimilate the systems implemented by the company. The standardization can be concluded both by the position of managers, as the postmen, it exerts positive influence for the company and for the work of employees, it provides time savings and improvements in internal workflows, but also a larger organization the labor sector