Manualização dos processos da Coordenação do Curso de Administração da UFCG.

Abstract

The prresentt sttudy seeks tto debatte aboutt tthe conceptts,, evolluttiion and iimporrttance off tthe exiisttence off manualls off prrocedurres iin a company,, iin orrderr tto devellop solluttiions and worrk as a useffull ttooll tto prroviide a betttterr llevell off iindiiviiduall,, collllecttiive and orrganiizattiionall iinfforrmattiion.. The maiin objjecttiive iis tto prromotte tthe rrolle off tthe iindiiviiduall as a memberr off a systtem off sttrrattegiic iinttelllliigence fforr deciisiion makiing,, prroposiing solluttiions tthatt enablle tthe acttiiviitty off tthe memberrs,, allllowiing ffullll executtiion off tthe metthods,, conceptts and ttechniiques.. To that end, the present study shows that is necessary to find ways to gather and potentiate the use of information systems which can integrate management concepts, methods, statistical models, text analysis techniques, as well as activities focus on the analysis’ exploration and data interpretation. Observing the difficulties presented by the Coordination Department of the UFCG Administration Course (Campina Grande – PB) this necessity was found. It was also noted that the present methods, techniques, and tools do not always achieve the ideal characteristics, requiring, therefore, adequacy. To that end, descriptive methodology was applied, analyzing the needs detected and concluding with basic suggestions.