Qualidade de vida no trabalho: um estudo de caso na Gráfica Imprimindo o Futuro na cidade de Campina Grande – PB.

Abstract

In a competitive and globalized world like never before, organizations have in people their biggest differential. Then, the interest for their satisfaction and Quality of Working Life emerged, in way to guarantee better organizational performances. This research paper had as prime objective analyze the aspects related to the Quality Working Life of the employees of Gráfica Imprimindo o Futuro, Located in the city of Campina Grande – PB. The chosen Model for realization of this study came from the Richard Walton’s model that covers 8 (eight) criterions, each one with their respective indicators. It includes elementary questions to job execution, priorizing hygienic questions, physical conditions, aspects related to security and remuneration without disrespect other elements mentioned by other theorists. For each one of the criterions, the research tried to determinate the satisfaction level of the employees, verifying if they are or not suitable to their needs and/or expectations. This work is also about the importance of implementing QVT in business companies, their concepts and the evolutionary process to allow a better evaluate of the results obtained in the research. About the used methodology, a research of descriptive and explorer character was carried through. The instrument used to collect information was a formal questionnaire, applied to each of the company’s employees. Referring to results, concluded that are many critical points of insatisfaction of the employees’ Quality of Working Life, demonstrating the need of human resources Politics and philosophy reformulation.