Impacto do treinamento e desenvolvimento no trabalho: um estudo de caso na Caixa Econômica Federal.

Abstract

With the great changes in recent years relating to recruitment in public companies, given its growing need for personal and consequently the great quest of Brazilians for these positions , this study sought to meet expectations on the forms developed to train and develop employees Agency bank Caixa Economica Federal , being evaluated who have recently undergone some process ( TD and E ) training, development and education. Has the general objective of this research: To determine the impact of training and development programs of branch CEF with the work of the servers from the EEAA application ( strategic scale application of learned ) . In other methodological approaches to data collection were used, since the research was based on a case study and literature to establish greater accuracy of search results. Data were acquired through quantitative questionnaires and interview. As main findings of the research are: The programs of training and development in the agency studied are constant, the trainings are initially offered and mandatory training are considered beneficial for the company and employees, but they still need to improve in many area , there are divergent opinion between managers and employees , so it is up to the manager to assess the best ways of training and their way of demand results from server .