Percepção dos acompanhantes de pacientes pediátricos sobre a assistência de enfermagem e médica em um Hospital Universitário.

Abstract

Hospital health care for children and adolescents has expanded, especially in the last century, promoting a new look at the specificities of the childhood and youth phases, and inserting in the health-illness-care process the companion, importance for qualifying the life and health of minors, including by being able to assess the care provided. The objective of this study was to analyze the perception of the pediatric patients' attendants on the nursing and medical team's assistance. This is an exploratory study, of a descriptive nature and with a qualitative approach carried out at Hospital Universitário Júlio Bandeira. Fifteen inpatients were sampled. As an inclusion criterion, companions older than 18 years, and exclusion, the companions who were not physically and mentally able to participate in the research. Data collection was performed from November 1 to December 24 in 2018. The objective data were analyzed by means of descriptive statistics and the subjective ones were transcribed in their entirety and later analyzed with the help of the Software Interface for Multidimensional Analyzes of Textes et de Questionnaires, and later categorized by the method proposed by Laurence Bardin. The study respected the ethical precepts set forth in Resolution 466/2012 of the National Health Council, and was approved by the Ethics Committee of the Federal University of Campina Grande / Teacher Training Center under opinion nº 2.672.468. Three categories were constructed, namely, Category 1 - Perception of the companions in front of the nursing and medical assistance; Category 2 - Nursing team performance regarding the classification with risk classification; and Category 3 - Satisfaction of the companions before the attendance of the nursing and medical team. It is observed that the study participants perceive nursing and medical assistance as resolutive, where their qualities stand out over fragilities, resulting in improvement of the health of the children, which makes them feel satisfied with the assistance. However, their lack of understanding of nurses' role and importance, as well as the meaning of care with risk classification, should be considered. In addition, the lack of appropriate interaction with the medical team, factors that are directly related to the professionals' performance. There is evidence of the need to implement actions that minimize the fragility of nursing and medical assistance, in order to qualify the service provided.