Processo de trabalho do Agente Comunitário de Saúde na Atenção Básica.

Abstract

The Community Health Workers (ACS) is a professional who is a part of the minimum team of the Family Health Strategy (ESF), whose through their work process takes on the essential role in the consolidation of Primary Care (AB) thus making possible better resolution of the problems presented by population from attached territory. The study aimed to investigate the work process of the AB. It’s a descriptive research with a qualitative study with 22 ACS of the AB in the city of Cajazeiras-PB. The data collection was realized through semi-structured interview, and to arrange the interview results, it was used the methodological process of the Collective Subject Discourse (DSC) that is a way to get the collective discourse on the basis of individual speeches. All stages of research followed the Resolution 466/2012 of the National Health Council. During the discourse analysis it was identified the fact of people being unemployed has emerged as a big motivation to become ACS, but they already identified with the community work. The results also showed the ACS is essential to facilitate the access of families to actions and health services, and it’s considered a bond between the community and the health team. It was demonstrated in these study there are factors that limit their work, however, their actions can be strengthened when it involves all of people in the construction of care in order to offer a quality service to the population. Lastly, it is believed that this study will contribute to evoke new arguments and reflections between many researchers, teams, and community managers about the importance of valuing and recognizing these professionals’ work to strengthening the Primary Care.