Conhecimento das equipes assistencial e administrativa sobre segurança do paciente.

Abstract

Patient safety is a contemporary cross-cutting issue worldwide, due to the risks that users are subjected when seeking care in a health service. This work aims to analyze the knowledge of the care and administrative teams on patient safety at Hospital Universitário Júlio Maria Bandeira de Mello (HUJB). This is a descriptive study, carried out at the HUJB, in the city of Cajazeiras, Paraíba, with a sample consisting of 46 employees working in the assistance and management of the service of nursing, who agreed to participate in the study by signing the Term of Consent and Clarification. The data collection was accomplished from February 14 to March 09, 2017, after the favorable position by the Research Ethics Committee of the Federal University of Campina Grande. For that, it was conducted an interview, guided by a semi-structured script. The interviews (corpus) were compiled using the Iramuteq software and the multivariate analysis was used by means of the Descending Hierarchical Classification (DHC), retaining 115 Elementary Context Units (ECU), from the 46 Initial Context Units (ICUs). It propitiated the organization of the data in an illustration figure of the relations between the classes / categories emerged: Aspirations for the successful practices; Conditions to avoid errors; Building good practices and Structuring the safety culture. A descriptive analysis of the quantitative data was carried out according to the existing theory on the subject. The identified classes reflected the knowledge of HUJB nursing professionals about patient safety. It is understood that humanization in patient care, a holistic view, guided by knowledge acquired in academic formation and based on new knowledge that is cultivated through lifelong education, leads to assistance that avoids errors and promotes safety.