CABRAL NETO, J. A.; http://lattes.cnpq.br/0643584923723127; CABRAL NETO, João Alfredo. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2009-07)
Considering that quality ́s services has as main target satisfying the client ́s needs, to those
companies which want financial success in that area, it gets indispensable know de
consumer ́s needs and expectations. This ...