Modelo multicriterial para análise e avaliação do desempenho do sistema de transporte coletivo por ônibus.

Abstract

The main objective this study is to develop a methodology that behold two aspects in the simultaneously form. The first must consider the main characteristics of process of the evaluation of performance of the public transportation system by bus. At beginning of the view point from agents involved with the production and the use of services. The second, proposal a possible analysis that order the characteristics of performance of the system. Integrating the distincts and contradictory interest of these agents. Then methodology demanded the elaboration of a hierarchy based in the Analytic Hierarchy Process - AHP, which is compound of objective, agents, attribute and variables. The winning agents by the model are: the users, operators and public institutions. As the attribute considered were: rapidity, comfort, reliability, accessibility, safety and economy. We also consider thirty two variables distributed among attributes cited. To verify the efficiency from the methodology propose. It was made its application in a case study Metropolitan Region of Belem. The results from application indicate the users (65.6%) as the agent the more will benefit better performance from STCO. The safety (25.4%) as being attribute rather priority and variable drives' training (8.8%) as being that major relative importance between others considered. It is possible observe that results obtained with the application attend the expectation of the groups of interest contemplated in this work.