Avaliação do desempenho de transportadoras: uma aplicação em empresa do setor têxtil.

Abstract

The work deals with an analysis of the quality related to the supply and compliance with contractual terms, by contract carriers from Company A to carry out delivery in the states of Espírito Santo and Rio de Janeiro, encounter- is organized in six subsequent sections, namely: Introduction, Objectives, Theoretical Foundation, Methodological Issues, Presentation and Analysis of results and Final Considerations. Sought from the information analyzed, answer the following question: how to verify the performance of the carriers of Company A according to time and quality of delivery of goods to the regions of Rio de Janeiro and Espírito Santo? The research has the general objective to evaluate the carriers according to the analyzed indicators, enabling from the results obtained may have the evaluation of carriers in accordance with the contractual fulfillment for deliveries in the analyzed states. As for the methodology used, it was realized an exploratory research, explanatory, quantitative and document analysis on the subject in question of the research, the data were treated according to the basic parameters of statistics and using Excel® software and Visual PROMETHEE II® for drawing up the ranking of the carriers. The main indicators analyzed were the average delivery time and the breach of the contractual term. The results showed that among the carriers analyzed can be observed which carriers more fulfilled the contractual period and which aspects stand out, or which carriers have the lowest rates indicated in the indicators and the lowest incidences deliveries, as malfunctions and loss of goods, enabling a comparison between both carriers as compared to rates achieved in the analyzed indicators, thus allowing greater control over service levels provided by the carriers analyzed.