ABRANTES, E. M. G.; http://lattes.cnpq.br/3916889319422221; ABRANTES, Elaine Maria Gomes de. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSUFCGUniversidade Federal de Campina Grande, 2011-04)
Customer satisfaction has constituted a central aspect to the success of
organizations and to the success of public policies. This work had as its purpose to
assess the satisfaction of users as to the quality of judicial ...