Acolhimento na estratégia de saúde da família: percepção dos usuários.

Abstract

The host proposes mainly to reorganize the service, towards ensuring universal access, problem-solving and humanized care. Always offer a positive response to the health problem presented by the user is translating the basic idea of the reception, which was constructed as operational directive. This study aimed to assess the users' perception about the host of services in primary health care in the city of Cajazeiras - PB in May 2011. This is a descriptive field study was guided by a qualitative approach. The study occurred in the catchment areas of two basic units of family health in the municipality of Cajazeiras. 40 users participated in the study, twenty subjects were selected in each primary care unit in the age group 20-39 years, who attended the clinic for spontaneous demand, in the morning in the month of collection. This was done through interviews with aid of a voice recorder in the same unit. The data were analyzed using the Collective Subject Discourse. The ethical aspects were adhered to by Resolution 196/96 on research with human subjects, approved by the ethics committee of the State University of Paraiba on 13/05/2011. Of the 40 participants, 06 refused to participate in the interview. According to the collective subject discourse, it can be seen some difficulties of access, care must be received with courtesy and respect, equally and humanized; receptivity dispensed is of good quality. Note that customers are satisfied with the service, proposing changes to the attending physicians every day, a sufficient amount of medication, the increase in the number of daily visits, better physical infrastructure of the unit with greater space and comfort and more valuing workers by increasing pay and training. There is a good host with a predominance of hegemonic model with applications for examinations, recipes, testimonials and curative dental procedures; bond formation occurs slowly and gradually and solving presents itself as a positive. It is concluded, in general, from the perspective of users, the experience of the Municipality of FHTs Cajazeiras - PB can be considered satisfactory, contributing to the strengthening of primary care and humanization of the sector, with the solving of problems, contributing to access, and consequently, a good host.