CUNHA, A. R. M.; http://lattes.cnpq.br/4284737266079973; CUNHA, Amanda Rodrigues Medeiros.
Abstract:
The host proposes mainly to reorganize the service, towards ensuring universal access,
problem-solving and humanized care. Always offer a positive response to the health
problem presented by the user is translating the basic idea of the reception, which was
constructed as operational directive. This study aimed to assess the users' perception
about the host of services in primary health care in the city of Cajazeiras - PB in May
2011. This is a descriptive field study was guided by a qualitative approach. The study
occurred in the catchment areas of two basic units of family health in the municipality
of Cajazeiras. 40 users participated in the study, twenty subjects were selected in each
primary care unit in the age group 20-39 years, who attended the clinic for spontaneous
demand, in the morning in the month of collection. This was done through interviews
with aid of a voice recorder in the same unit. The data were analyzed using the
Collective Subject Discourse. The ethical aspects were adhered to by Resolution 196/96
on research with human subjects, approved by the ethics committee of the State
University of Paraiba on 13/05/2011. Of the 40 participants, 06 refused to participate in
the interview. According to the collective subject discourse, it can be seen some
difficulties of access, care must be received with courtesy and respect, equally and
humanized; receptivity dispensed is of good quality. Note that customers are satisfied
with the service, proposing changes to the attending physicians every day, a sufficient
amount of medication, the increase in the number of daily visits, better physical
infrastructure of the unit with greater space and comfort and more valuing workers by
increasing pay and training. There is a good host with a predominance of hegemonic
model with applications for examinations, recipes, testimonials and curative dental
procedures; bond formation occurs slowly and gradually and solving presents itself as a
positive. It is concluded, in general, from the perspective of users, the experience of the
Municipality of FHTs Cajazeiras - PB can be considered satisfactory, contributing to the
strengthening of primary care and humanization of the sector, with the solving of
problems, contributing to access, and consequently, a good host.