Humanização da assistência de enfermagem do Centro Cirúrgico: um olhar do paciente.

Abstract

Humanization in Health was established as a highly politicized issue today, given its concept to cover all levels of care for the user of health's service, especially as regards the sectors of high complexity as the Surgical Center. The present study investigates, by the perception of the patient, the nursing care in the perioperative period, when it was in the operating room of the Cajazeiras' Hospital, with emphasis on humanization. It is a cross-sectional survey, with an exploratory descriptive qualitative approach developed with 20 patients found at inpatient units of the Surgical Clinic and Maternity Dr. Deodato Cartaxo, from the hospital mentioned, after approval of the Ethics Committee of the State University of Paraiba under number 0225.0.133.000-11. Data were collected through open interviews between May and June of this year, and analyzed qualitatively using the Bardin's technique of content analysis (2002). The results showed that the majority of the sample is a resident of the city of Cajazeiras-PB (55%) has between 31 and 45 years (35%), with an incomplete primary education (30%), married (60%), with the principal occupation at agriculture (30%), Catholic (80%). In the analysis about the quality of reception from the nurses, the speeches revealed mostly a good service, having been treated by their names and have been the establishment of dialogue among the professionals; about the support provided in pre and postoperatively, the speeches were mixed, with some claiming to have received support through talking by the nurses and others who were left alone while waiting, despite all they express a certain equanimity by the speed with which they were served. Most had no knowledge of the proposed surgery and neither were prepared by the team. The feelings presented by respondents ranged from happiness, tranquility, fear, anxiety and insecurity. And their assessment of care provided by the team was located between great and good, by having existed concern and attention of nurses. Thus, we can conclude that there is a lack preparation of the patient to the surgical process and that the sentiments expressed by them are due to the lack of a consult directed to your reassurance and understanding about the procedure; this gap in the care shows that nursing need to humanize their actions. It is suggested, therefore, the establishment of an institutional program aimed at the humanization of care in the institution, as well as the development of educational materials, workshops and continuing education of patients and professionals to be possible to implement an oriented service to individual interests of the patient and firm the humanized care.