SILVA, P. R. A.; SILVA, Paulo Rangel Almeida.
Abstract:
The services organizations have been going through many changes, due to the increasingly
higher importance of this section to the economy of countries, forcing these organizations to
seek agility and continuous improvement in the performance of their services. Facing this
context are the Extrajudicial Registries, which are service organizations designed to ensure
publicity, authenticity, efficacy and safety to business. Bearing this in mind, it was sought
through this report to diagnose the system of services of the Almeida Barros Registry, in order
to ascertain the strengths and and weak points of this process, enabling the suggestion of
changes that might improve the services offered, both from the perspective of service to
customers, and the prospect of efficiency in the use of organizational resources. The research
aimed to make a general diagnosis on the system of services in the Almeida Barros Registry
office for registration of Titles, Documents, Legal Persons, and Notes. As for methodology, a
qualitative research of descriptive nature was conducted. The processing of data was
performed on a qualitative basis, being them analyzed and related to the theory under study.
The results of the diagnosis showed that the office offers a vantage location and experienced
staff, however, the company under study presents layout problems (design project problems),
lack of capacity planning, use of archaic resources and technology in the procedures. In order
to solve these problems, the following suggestions were made: the adoption of preventive
maintenance, acquisition of one other computer and use of proper software, using stickers for
endorsements and, finally, becoming the concept of the service to search for constant
improvement and agility in processes.
