Diagnóstico sobre o sistema de serviços do Cartório Almeida Barros.

Abstract

The services organizations have been going through many changes, due to the increasingly higher importance of this section to the economy of countries, forcing these organizations to seek agility and continuous improvement in the performance of their services. Facing this context are the Extrajudicial Registries, which are service organizations designed to ensure publicity, authenticity, efficacy and safety to business. Bearing this in mind, it was sought through this report to diagnose the system of services of the Almeida Barros Registry, in order to ascertain the strengths and and weak points of this process, enabling the suggestion of changes that might improve the services offered, both from the perspective of service to customers, and the prospect of efficiency in the use of organizational resources. The research aimed to make a general diagnosis on the system of services in the Almeida Barros Registry office for registration of Titles, Documents, Legal Persons, and Notes. As for methodology, a qualitative research of descriptive nature was conducted. The processing of data was performed on a qualitative basis, being them analyzed and related to the theory under study. The results of the diagnosis showed that the office offers a vantage location and experienced staff, however, the company under study presents layout problems (design project problems), lack of capacity planning, use of archaic resources and technology in the procedures. In order to solve these problems, the following suggestions were made: the adoption of preventive maintenance, acquisition of one other computer and use of proper software, using stickers for endorsements and, finally, becoming the concept of the service to search for constant improvement and agility in processes.