Qualidade do atendimento aos usuários do Hospital Universitário Alcides Carneiro da Universidade Federal de Campina Grande na ótica de seus servidores.

Abstract

With the promulgation of the Brazilian constitution in 1988 consolidated various rights and duties of citizens and institutions seeking a restructuring of the Brazilian state with the primary objective of providing citizens the exercise of social rights, freedom, security, well welfare, development, equality and justice seeking social harmony and internal and external always seeking peaceful solutions to controversies. Faced with these standards the public services established in this charter are in search of tools used in achieving the accepted precepts of this paragraph in the body as well as meeting the text handed down in our constitution, whose fundamental role is to regulate the day to day life society seeking to balance individual interests and collective interests. In this context the present study we used field research through the application of questionnaires to servers Alcides Carneiro University Hospital, Federal University of Campina Grande, Campina Grande, located in the state of Paraiba, questioning the quality of services health, care, to recognizing the results achieved through the perception of compliance with the fundamental precepts of the existence of a democratic state of law described in this summary.