Gestão dos indicadores de desempenho logístico na cadeia de suprimentos: estudo de caso em empresa de serviços de autopeças na cidade de Sousa-Paraíba.

Abstract

The current research had the general purpose to analyze the management of logistics performance indicators in the supply chain of a retail auto parts on Sousa city – Paraíba. Therefore, by a single and holistic case were extracted information that supported the survey results. The main results of the study showed that the service indicator was considered the most important in relations between the company and its suppliers. Despite the company claim that its management model is guided by quality, this dimension was not considered very important in the company's relationships with its suppliers. It is suggested that the methodology of this research is conducted in other auto parts companies, also it is needed to heard the other part involved, wich is, the the suppliers. Thus, it is expected that an arrangement of straightening indicators logistical can be created and that can contribute to add value for companies, suppliers and end customers.