Motivação no setor público: um estudo na Companhia de Água e Esgotos da Paraíba em Sousa-PB.

Abstract

Motivation is an important factor to be studied, because this element can interfere with the performance of an individual in the workplace. The present study has aimed to evaluate which aspects connected to the motivation affect the performance of the Company’s internal servers Water and Sewage of Paraiba – Regional Management Rio do Peixe - CAGEPA-GRRP. In order to achieve this goal, it has been traced four specific goals: to characterize the company and the socioeconomic profile of the servers; to verify in which way CAGEPA-GRRP and the servers define the goals in the organizational environment; to identify the main factors capable of stimulating motivation, in the severs’ view; and to verify which the main factors capable of affecting the performance of the servers are. The approach of the problem was done qualitatively and the research strategy adopted was the case study. It was carried out a survey in researches about human behavior, motivation at work and the main motivational theories. From that, it was noticed that the goal setting theory approaches with greater emphasis the relationship between motivation and performance and because of that, this theory has based the study. The data collection together with the research subjects occurred through interviews. After this step, it was chosen the content analysis method for the analysis and interpretation of data. The results obtained in the research were presented through the categories which emerged from the interviews. It is concluded that some employees plan goals in order to organize their work, but most of them does not have this habit, since some of the services are not programmed and the most used means by CAGEPA-GRRP for transmitting information about the services are documents and verbal communication. The most mentioned factors as stimulus for the motivation were: having good work conditions, good relationship with the workmates in the company and good salary, although it has been commented in many testimonials that CAGEPA-GRRP is not concerned about practicing actions for stimulating the motivation of their collaborators. It has been verified that the main factors capable of affecting the employees’ performance are the goals, aptitudes, type of chief supervision, the environment and the recognition. The results of this study were confronted with the theory of the establishment of goals and other motivational theories.