Acolhimento: satisfação de usuários da atenção básica.

Abstract

The host proposes the role of all subjects involved in the health production process, the reorganization of services from the questioning of work processes, as well as changes in management to enlarge the listening spaces and decisions. Objective: Knowing the knowledge and understand user satisfaction regarding care in the Family Health Strategy. Method: This is a field research, qualitative approach, through semi-structured questionnaire with users of a UBSF in Campina Grande- PB. The reports were analyzed by the method of Bardin. This study is part of the extension of a doctoral thesis already approved by the Ethics Committee and Researched Federal University of Campina Grande , also has Term of Informed Consent Form (ICF ) in two-way. Results: It was found that, for the user the treatment received to reach the unit is related to the welcome, be well attended. Residents of the enrolled area when in the disease process only seek the UBSF and user satisfaction is closely linked to the marking of exams, timeliness of care, prescription drugs and resoluteness during the consultation. Conclusion: After this study, we understand that the host is still seen as a screening, as well as a lengthy and as a deterrent to the medical consultation. The host needs to be worked between staff and users, so that they understand the importance of a conversation space for exchanging experiences and knowledge, providing the resolution of critical nodes that may be interfering with the process.