Tomada de decisão na concessão de diárias e passagens por gestores da UFCG: potencialidades e vulnerabilidades do SCDP.

Abstract

Deciding is a constant throughout the life of any person and with the advancement of the Management sciences, Decision Making has gained notoriety. Higher Education Institutions (HEI) are complex and extremely relevant organizations for modern society. Analyzing administrative aspects of an organization of a public nature is beyond enriching, necessary, as they are maintained by increasingly scarce public resources. The use of information systems allows the public treasury a better managed. In this context, the present study sought to analyze the extent to which the Sistema de Concessão de Diárias e Passagens (Daily Travel Allowance System - SCDP) helps the managers of the Universidade Federal de Campina Grande (Federal University of Campina Grande - UFCG) in the decision-making process in the concession of daily travels and tickets. As for the methodology, this is a qualitative research and field study, exploratory-descriptive that collected the data through an evaluation questionnaire applied to the expenses administrators, to perform a thematic and categorical analysis of the data. The results analyze made it possible to trace a profile of the UFCG's expenses administrators and confirm that they use reports and management data from the SCDP in the decision-making process. By discovering how managers prioritize travel grants, a list of priorities that can be applied at the institution has been proposed. The prevailing decision-making models, re-applying the related studies of Leitão (1991), Simão (2001) and Sorgetz (2016), were the Bureaucratic and Collegiate. Decision-makers recognize the potential of the SCDP like a Decision Support System, although the operational profile has not been implemented in the institution yet. Although this potential is underestimated, it can be concluded that the SCDP assists the decision-making process of the managers granting daily travels and tickets, even with predominance, there is no model capable of alone, contemplating every decision-making process. Recommend future studies in institutions with the SCDP decision support module deployed to confront this study or ratify the behavioral understanding of the decision-making process in the granting of diaries and passages in public HEIs.