Consumidor eletrônico: uma análise-crítica sobre a regulamentação dos seus Direitos por meio do decreto n 7.962/2013.

Abstract

The topic to be developed in this thesis has the intention to demonstrate from an analytical-critical point of view the legal and social relevance of electronic commerce regulation by Decree No. 7962/2013, showing the attitude of the public authorities in relation to development and protection of the rights consumer, using for this, the judicial tools that are at your fingertips. This process of evolution and positive consumer rights has been developing over many years, internationally and nationally, with the result of social struggles and yearnings that area.It’s will may be noted that the proliferation of these entrenched rights consumer arises from its provision in the Federal Constitution of 1988, when they were elevated to the categories of law and a fundamental guarantee. Being principled basis, consumer rights needed to be willing to express way, so that your application would ensure the goals and values expressed in the Constitution. At this juncture, it is edited the Code of Consumer Protection, which is considered a legal microsystem aimed at giving the ballast and the necessary application to such rights, as well as its subsequent regulations regarding hiring through the electronic environment. Thus, based on reasoned and grounded theories, we tried to understand the rules of the CDC in the aspect of electronic commerce, while leading protective element, in terms of new forms of business interaction adopted by consumers and reaching conclusions about the effectiveness of the standard, but with the need to improve some points raised in the survey. Therefore, it was used as a technique of the literature, also employing the historical method. The method of approach was deductive, starting with general formulations that could centralize the subject-object to be addressed.