SOUZA, C. C.; http://lattes.cnpq.br/4688807528550419; SOUZA, Cleyton Caetano de.
Resumo:
The social query is a way to find information in social media age. It is the process of
sharing a problem with the user of an online community and waiting for answers.
Getting help demands that someone able and willing to help perceives the request.
However, this is not always easy. In this context, the literature about this theme has
focused in proposing question routing techniques, arguing that directing the problem to
experts warns their attention and guarantees high quality answers. However, there are
questions that are directed to nobody, but broadcasted, that also receive answers. In
this research, we ask the community from Question and Answering Sites about
Programming which characteristics they expect in questions they choose to respond.
We gathered these answers and created a guideline with 16 suggestions on how to
include “good” characteristics in the question. Next, we evaluated how the presence of
more of these characteristics was correlated with the question performance
(considering features like the number of views, number of answers and time for first
response). We found very weak correlations only; thus, indicating that the presence of
more of these characteristics has no meaningful impact, even if the community
believes it does.
