As informações públicas são transparentes?: mapeando a experiência do usuário no portal eletrônico do município de Sumé.

Abstract

The mapping of the User Experience consists of bringing the user to the center of the study, which is the financing of the public service, observing how him performs in practice some navigation actions in virtual interfaces (websites) and thus being able to identify if there is some difficulty and where they are most concentrated. In the public sphere, an electronic portal made available on the internet that will provide an optimized user experience can contribute to the transparency of government informations. Realizing the difficulty of browsing and accessing this information was what led to the concern to try to understand what has caused difficulty for users and how this reflects on the fullness of public transparency. The general objective of this study was to analyze the impact that the User Experience can have on the transparency of information regarding government acts on electronic portals, taking the Transparency Portal of the municipality of Sumé as the object of study and observing how accessible it’s they are. The present research used the quantitativequalitative method, experimental and analytical approach, through the technique of social experiment and had voluntary participation, in order to examine the causal correlation with possible distinct results that were observed and correlate them with the theoretical framework debated. It was observed that there was user frustration in some aspects, but that did not compromise for a successful browsing experience.