Análise de Melhorias em uma organização pública criadora de projetos na área de ciência, tecnologia e inovação: um estudo de caso.

Abstract

In a highly globalized world, organizations need to adapt to the current moment and look for ways to optimize their processes, increasing productivity and reducing waste. Thus, in a public organization it is no different, the demand is becoming more and more demanding, and the products/services provided must be offered with quality and speed. The Lean Manufacturing philosophy emerged right after World War II and has been necessary for its implementation in any organization so that it has an improvement in quality and adds value to the customer. Knowing this, it is essential to mention the use of the PDCA cycle to obtain improvements in the process itself. The focus of the work is to propose improvements in the entire process of creating projects. Thus, the procedure used in this work was the planning phase of the PDCA with the purpose of identifying problems and subsequently presenting proposals for improvement. The study itself was developed from on-site observations and meetings with employees of a public organization that works in the management of projects involving science, technology and innovation. The organization acts from the planning, through the progress, until the end of the project. To present these proposals, some tools were used, such as: brainstorming, Standard Operating Procedure (SOP) and kanban. To assist in the study, an action plan was drawn up with the help of the 5W1H tool.