CLEMENTE, D. C. P. S.; http://lattes.cnpq.br/5345125693980516; CLEMENTE, Déborah Cristine Pedrosa Santos. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2022-08-25)
This article aimed to analyze the satisfaction of users of chatbot services in the banking sector and to understand which factors most impact satisfaction. A theoretical review was carried out on artificial intelligence, ...