RIBEIRO, A. S. A.; http://lattes.cnpq.br/7345097592919345; RIBEIRO, Amanda Sonaly Agra. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2016)
Modern states face the challenges in modernizing and improving public management in order to better serve citizens and to provide higher quality services. In Brazil, a country with a history marked by cronyism, bureaucracy ...