ROCHA, H.M.C.; ROCHA, Hélio Maximino Cardoso. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2008)
Now the business way is in constant development, due to the globalization, the free trade and
mainly the technological progress. The interest for the quality in the installment of the
services is growing all over the ...